Bad service

<p>Good day</p> <p> </p> <p>I have been a customer of vodacom for more than 10 years and recently been very unhappy with the service. firstly I go to the vodacom store to do a sim swop and they are unable to do so as they are offline which I completely understand. So I bought a sim card as I was advised that I could contact the service call centre to do the swap. To my surprise when I contacted the call centre they cannot do this as I bought a prepaid sim card and not a contract sim card, this seems really ridiculous as it is merely an option on the system that can change a sim from prepaid to contract. secondly I have been waiting for the past 6 months for somebody to call me to activate a recurring data bundle which no body in the company seems to be able to find out why they are unable to activate the data bundle. let's hope my query gets somewhere.</p>