1 reviews | Active since Nov 2016

12 Nov 2016, 13:54

bad service

<p>I was on the internet for about 1hr but after using the internet i checked my balance and vodacom charged me R1504,29 for being in the internet for about an hour and when i started to use the internet i had 500mgs, i called vodacom to investigate on this matter since 2019/10/03 but till 2016/11/12 they still cant tell me how can i be charged that huge amount, even though i did not do any downloads. i have been calling vodacom since the begining of november but no one can tell me how can i be charged that huge money for data.</p>

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Replies (1)
Vodacom
Vodacom's reply14 Nov 2016, 07:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,