1 reviews | Active since Nov 2016
Bad service
<p>I've been trying to apply online for a Vodacom contract since Monday. After numerous failed attempts and calls to the Vodacom call centre with promises to return my call, I have still not heard anything from Vodacom and it's Wednesday today. </p> <p> </p> <p>So I call the call centre again and after holding on the line for about 15 minutes and being transferred from one department to another and also told that I am an existing customer who's account has been handed over for legal review they hung up. </p> <p> </p> <p>I'm so fed up! How hard can it be to apply for a contract???? And why do I have an existing account with Vodacom when I am not a contract holder????</p> <p> </p> <p>The call centre servicing is pathetic. I'm considering a totally different service provider.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi,
Thank you for the response.
Vodacom has made contact with me, however, the issue is still not resolved. I received a call from the Online Sales department and did the application telephonically. The lady said that I would receive an sms notification with the results of my application and also follow up with a call to me. No sms came through. No call came through.
Then this morning another consultant, Melissa, called me and mentioned that my profile shows a sim card application only. Seriously?? When I asked her to assist or transfer me to another department / someone who could help me she told me that unfortunately I would need to call the call centre in order to rectify this mistake. WOW!! I'm appalled at the level of service I have been receiving.
Please either get a competent consultant to do the online application with me (and action it properly) or rather leave it and I will find a more suitable service provider.
Regards,
Charne
Hi,
Thank you for the response.
Vodacom has made contact with me, however, the issue is still not resolved. I received a call from the Online Sales department and did the application telephonically. The lady said that I would receive an sms notification with the results of my application and also follow up with a call to me. No sms came through. No call came through.
Then this morning another consultant, Melissa, called me and mentioned that my profile shows a sim card application only. Seriously?? When I asked her to assist or transfer me to another department / someone who could help me she told me that unfortunately I would need to call the call centre in order to rectify this mistake. WOW!! I'm appalled at the level of service I have been receiving.
Please either get a competent consultant to do the online application with me (and action it properly) or rather leave it and I will find a more suitable service provider.
Regards,
Charne
Good Day Mrs Charne Timm
Thank you making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and provided feedback on your query.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre
Good Day Mrs Charne Timm
Thank you making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and provided feedback on your query.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre
Hi Kulsoem,
Yes, you have contacted me but the matter is still not resolved. Please could you get someone to contact me so that I can place my order for a R278/month contract without any hassles.
Thanks
Charne
Hi Kulsoem,
Yes, you have contacted me but the matter is still not resolved. Please could you get someone to contact me so that I can place my order for a R278/month contract without any hassles.
Thanks
Charne