1 reviews | Active since Nov 2016

09 Nov 2016, 10:26

Bad service

<p>I upgraded whit Vodacom upgrade ********** and the service I received was so bad, they did not tell me that I still have to pay for 3 months on my old device, so they just billed my account double, when I phoned them they said that I must return the device that was done in September allredy. </p> <p>They also send the wrong laptop and I waited 5 weeks to get it retund and to get the one I asked for.</p> <p>I will not recommend anyone to use there service. </p>

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Replies (1)
Vodacom
Vodacom's reply09 Nov 2016, 10:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team