LD
Lorelle D

1 reviews | Active since Mar 2013

08 Nov 2016, 14:46

Bad service

<p>My number ending with 501 was switched from contact to prepaid on the 1st of this month they blocked my number I tried for hours to get a hold of them to unblock my number they eventually did then I noticed I was unable to make calls or send sms but I could receive them I tried tirelessly for many days to sort out this problem because they *********** staff kept trasffering me from pilor to post last night I was transferred 3 times and them finally the 3rd person said she is gonna log a call to get this sorted with ref 1- ********** 3837 then suddenly I received a sms saying the matree is resolved and I'm still unable to make calls or send a sms I've been trying for 8 days to sort this out is vodacom not interested in helping me </p>

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Replies (1)
Vodacom
Vodacom's reply08 Nov 2016, 15:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team