bad service

<p>Cancelation notification was done in August and consultant confirmed cancelation was noted. to my suprise October i was debited and i was in prelegal status??? i have never defaulted any payments and why was i on month to month? ebogo fromcustomer care could not anser passed me off to cancelation department Lesego, Zama could not assist and cannot cancel???? Portoa Masuku Team leader blatently told me i have to call contracts she cannot assist me or she cannot get someone to call me. she placed me on hold for 35 minutes straight customer negligance.. really so much hassle just to cancel a contract i have never had such bad service and i am glad i am canceling. Vodocaom needs to review their processes . why should i calll every department as a customer i know more of their departments than i care to.. i wnat a letter confirming account is cancelled and my money back make sure NEVER EVER RECEIVE A SALES CALL FROM VODACOM</p>