Bad Service

<p>I went into the store at Highveld Mall about a week and a half ago to cancel two tablets that was up for an upgrade. I told them I want to take two wifi rooters instead. They told me to come back the following week. So I went back and received my two rooters. They called me later the day to say HO had problems and they couldn't activate the Wifi but they will call me as soon as it is done. Later that day I did receive confirmation. I was told that i will have to pay for the pro rata which I was fine with. But ever since then I was not able to use the wifi. Saturday I phoned customer service where they gave me a number to call, I called the number yesterday and was told to call customer service. I called them again and I was then told they do not see the devises and i have to go back to the store. I went back to the store today where I was informed they don't even have record of me taking out two new contracts. I wan't able to speak to the store manager as the two stores was merging, later the afternoon I called the store and was told the manager is not back and left my details. at 15.30 I still haven't received a call so called again where i was told that they are busy moving and extremely busy and i need to wait until they get to my message. I think this is very poor service, especially if I am paying pro rata. And even if I wasn't I just think that is rude to speak to a customer in that way. I now have wifi with no data, no data for my tablets as this was cancelled and I am left stranded. </p>