RC
Ryno C

1 reviews | Active since Sept 2016

27 Oct 2016, 14:22

Bad Service

<p>About 4 months back Vodacom deducted a large amount from my account. I went in store the next day where I found out there was ***** on my name. 14 contracts was on my name and I only have two with them. I lodged several service reuquests and eventually the numbers have been cleared from my name.</p> <p>The problem however is that on the system it still shows I owe them an amount in excess of R4000 which is absolutely absurd.</p> <p>Now the other day I went in for vehicle financing at a garage and my application was denied because it shows I owe Vodacom that amount of money.</p> <p>Lots of calls made to vodacom but the matter is not resolved 4 months down the line.</p> <p>My hands are tied and dont know which way to go anymore .</p> <p> </p> <p>Any help will be appreciated </p>

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Replies (1)
Vodacom
Vodacom's reply27 Oct 2016, 15:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team