Bad service

<p>Vodacom was running a 1GIG data promotion for 3 months; to me a promotion means something for free. I went online and noticed on my account that I received a 1 GIG Incentive month to month data bundle, but also noticed that there was a charge of R149, so I phoned Vodacom and the operator explained to me that it will be taken away once they do the billing at the end of the month. This only happened on the 1st month of the 3 months promotion, and for the last 2 months of the promotion I was billed R149 a month for something I didn't ask for. So I phoned Vodacom again to see what the problem was, the operator agreed that it was wrong and said that he will send the query to the accounts department and they will contact me in 2 working days, I also received an sms with request number S3-G8B17-79 as a reverence. It’s been more than two weeks and I'm still waiting for them to contact me. I am really busy to lose it with Vodacom, this is not the first time I received bad service from them. I am a loyal customer to Vodacom for over 15 years and I don’t appreciate this kind of behaviour from a service provide. I will have to think twice before I do any future upgrades with Vodacom.</p>