YM
Yvonne M

1 reviews | Active since Oct 2016

13 Oct 2016, 11:59

bad service

<p>i went to Game store to get a contract phone on the 05.10.2016 and my line was not activated and i decided to take back the phone since the line was not active on the 10.10.2016 and Game said the contract will be cancelled since its not active as yet but yesterday the 12.10.2016 I got an sms from Vodacom that my number is now active and they will be debiting my account for a service i dont have. Again today I received another sms that my account will be debited with R286.00 and I dont have the phone. I phoned Game store they said they have submitted the cancellation Moday already and its Vodacom now who must cancell the contract.</p>

0
Replies (1)
Vodacom
Vodacom's reply13 Oct 2016, 12:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team