1 reviews | Active since Oct 2016
Bad service
<p>I received a new contract on the 20th September 2016 which I purchased online since then I am struggling to activate my mobile data (internet) and Caller Identity. The 3rd October 2016 my caller identity was at last activated but no internet. The mobile data does not go on,doesnt show edge,3G nothing and I cant use the ussd *111# it says an error has occured please try again or my vodacom app.Phoned numerous times to the call center every time a different story.First the APN settings were never activated ect.Phoned today again where they told me that my number does not exist,phoned again to talk to another consultant they told me that the number was never registered/activated neitherless to say that I can receive incomming calls and sms'se and make outgoing calls and my debit order went off for the number they told me doesnt exist. I am paying for a phone that I cant use to its full potential and its unfair towards me. I want a a explanation, a resolution and I want it fixed please.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I still haven't heard anything from Vodacom and still sitting with the problem#frustrated
I still haven't heard anything from Vodacom and still sitting with the problem#frustrated
