Bad Service

<p>i recently cancelled my contract and requested for a pre-paid conversion. The contract was cancelled on 30/09/2016. I've called their call centre/s since then 30/09/2016 - 03/10/2016 and seem to get no joy. All thrie consultants don't seem to know what happening. I went to the branch on Saturday 01/10/2016 in Maponya Mall and they were also clueless. I then went to westgate 02/10/2016 and i was advised they wont be able to help me. We called ********** and spoke to Lesego and she said the only way to resolve the matter was if i bought another sim card for R105.00, bare in mind i followed their process accordingly. i then called again 02/10/2016 and spoke to Vuyo who promised that she will escalate the matter and it would take 3 working days. i asked to speak to her manager. i spoke to a very rude lady by the name of Maria, who thought that she was being stern over the phone only to be very very very rude. She gave me her manager's name which is Eduard Paulse. I immediately sent him an e-mail at 12:56 03/10/2016 and till now have not gotten a response from him. I had also requested for a manager to call me back on 02/10/2016 and was advised that he is on lunch and that a message would be conveyed but to my suprise they didnt even bother. </p> <p> I'm really dissapointed that i've been treated this way even though i kept to my side of the deal and never missed a payment but i'm being treated like this.</p>