BAD SERVICE

<p>I upgraded my phone on the 16 September 2016 and I was using BlackBerry Z10 and I was paying R 219. I upgraded to huawei P9 lite which is R249 per month. I came to my shock to see a debit order of R935.94, luckly enough they couldn't debit since I didn't have such money in my account. I tried calling Vodacom so many times to ask why I they deducting such money in my account since my contract says R249 , but they transferring me from one department to another. And someone working for Vodacom told me that it seems as a person who did my upgrade did a mistake when upgrading my contract. So now I don't know what to do since no one is helping me. It seems as this upgrade is a hell to me because the whole of last week I was calling them to remove a permanent clir in my phone .This morning I have been trying to call ********** and it was ringing for an hour no one is picking up.</p>