Bad service

<p>I did an online upgrade last month, was suppose to debited R389. To my surprise R643. was debited today.I called spoke to Kagiso who then transfered to Kingsley who hang up while I was still talking , the explanation that I'm paying for the old phone and a new one of which the consultant that I did an upgrade never explained that to me. I have been a customer since 2008 and this is the time I heard this. This is inconvenience as my other debits won't get money.I'm very unhappy and dissapointed with the service as I have been a loyal client. Your earliest convenience will be highly appreciated. </p>