Bad Service

<p>My Samsung S5's screen broke. I went to Standerton Vodacom/Vodashop they told me that if I don't have insurance I will have to pay for the screen to be fixed. Someone at work told me, Samsung give you a screen for free. I went to the Secunda Vodacom (where you get excellent service) they told me, I don't need to pay, they send it in for free. For the S5 you get 1 free screen and 1 free water damage. They were offline and could not assist me at that moment. I went back to Standerton, the tech lady was busy with another client. So I waited. Another lady walked in and the 3 of them started chatting (not about work), while I waited. One of the consultants asked me, if they can help, I told him the story. He said no, I need to download an app. This app takes 1 month to get activated and only after that I can bring in the phone for free repair. The same day I took my phone to Secunda Vodacom. I signed a form. They send my phone in for repair, saying it will take a month. After 5 days, I got my phone back. Now, that is what I call service. And they did it for FREE!</p> <p> The second scenario was also at Standerton Vodacom, I upgraded on another contract online. I phoned the call Centre to do the SIM swap, but something was wrong, so I needed to go in to Vodacom. The consultant at Standerton told me, they could not do the SIM swap, when I upgraded online. I need to pay +-R 79 for a new SIM. I said, but I already have a SIM, he laughed arrogantly and said, “You don't understand”. I went to Secunda Vodacom, 5 minutes and the SIM swop was done! I don't know if they want to make money at Standerton Vodacom or what, but they have very poor service. There consultants are arrogant and they are not qualified to help you, because every time it is a different story, but another shop helps you? I am not the only one who is complaining about the Standerton Vodacom. The lady at Secunda Vodacom told me, so many people drive all the way from Standerton to Secunda, and complain about the service in Standerton. I will never go to the Standerton Vodacom again! I will rather drive to Secunda where I get friendly and excellent service!</p> <p> </p>