Bad service

<p>I went to Vodacom at Matlosana Mall of Klerksdorp to upgrade my contract phone (the one near Checkers), app**** on Saturday the 10th of September for the upgrade, where the sales person inform me that he can not supply me with the phone that I want because it is discontinued and I have to take something else. After that I decided on another phone just to hear the phone is not in stock but can be delivered on Monday 12 September. Monday afternoon I phone the shop and they inform me that the courier did not pick up the phones. Tuesday they phone me to inform me the courier did pick the stock up and they will inform me as soon as the phones is in the store. Thursday after I did not get any feedback I did answer Vodacom on the sms they send to give them feedback regarding there service delivery at the store. I did give them 0 for all answers because I think that there service delivery is very bad.</p> <p>Thursday afternoon somebody of Vodacom Head office phone me and apologise and say they will sort the matter out with the store and come back to me.</p> <p>Today 21 September I did not get any feedback from the store or there Head office regarding my upgrade. Is Vodacom employing only useless people that is only earning a salary and don’t worry about there customers. The same phone that Vodacom says it is discontinued can Game supply me with as soon as the stock they ordered arrive. That just show me that Vodacom does not worry about there customers because the sales person that helps me on 10 September was more on his phone busy with private conversations while he was busy completing my upgrade forms.</p> <p>I need urgent response from Vodacom regarding this because why do I need to wait 14 days or more for an upgrade and then you need to pay for an upgrade while they are so useless.</p> <p> </p>