1 reviews | Active since Apr 2012
BAD SERVICE
<p>Vodacom has soft locked my phone due to a technical error. Serveral phone calls and visits to the branches the phone is still locked. According to them it will take 48 hours to unlock the phone. 48 hours have passed and the phone is still locked. Their contact center is not prepared to help and tells you you have to wait for it to be unlocked. The locking of the phone was done due to a error by Vodacom and they are not prepared to fix this</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
I understand your concerns, however we are unable to comment on other network providers processess.
As per Vodacom's terms and conditions , a premature cancellation is based on the remaining months of your contract term.
Kind regards
Vodacom Consumer Website Team
Dear Client
I understand your concerns, however we are unable to comment on other network providers processess.
As per Vodacom's terms and conditions , a premature cancellation is based on the remaining months of your contract term.
Kind regards
Vodacom Consumer Website Team