AM
Anele M

1 reviews | Active since Mar 2009

21 Sept 2016, 09:42

Bad service

<p>I would like a manager from vodacom to call me , this morning i called and spoke to leonard . I wanted to confirm why there is such a substantial diffference in my invoice from last month and this month. Last month the amount due was R776 and this month the amount due is R1097. This gentlement couldnt answer my question , instead he gave me a breakdown of what makes up the R1097 , but couldnt explain why is was R776 last month. He then mentioned that one of my contracts has promotional date of 10gig but i never requested this, i advised him that there was 100mb per month on one contract , however that shouldnt be in the Sep bill as i called and cancelled this in August and was advised that it wouldnt be included in the Sep bill. if vodacom didnt cancel it , that isnt my problem. He told me he will call me back , which he did. when called he then again mentioned the 10g @ R599 and then said there is one gig . So i dont know what is going on there !! towards the end of the call he jsut kept talking even though i was asking questions which he ignored and the proceeded to hang up on me before i could even ask him to transfer me to account to clarify the difference in my bill. I am not happy with this!</p>

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Replies (1)
Vodacom
Vodacom's reply21 Sept 2016, 10:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team