Bad Service

<p>I have upgraded about 2 weeks (with a struggle as you are number 14 in line and took me about an hour holding) ago via the Online Upgrades dept because the deal I wanted could not be done via the normal upgrade dept. I asked for the J1 Mini & the Voda Tab 2 (Double deal). I was told that I dont qualify for it. Asked why and the consultant said she doesnt know. I then chose the J1 Mini. Afer the upgrade my husband said he doesnt want the phone. I phoned back to cancel the upgrade and was told it takes 7 to 14 days to cancel. Phoned back on 12 September and cancelled the order and was told the package would be uplifted. Now a week later, still no word. I phoned the customer care yesterday and was put through to 3 different consultants, all unable to assist. Eventually I was told to phone the online upgrads dept. Spoke to a consult there and explainded the situation and she told me that she would have the consultant that cancelled the order phone me back. I am still waiting! No I cant upgrade because the records show that I have already upgraded. Last week my husband got a sms informing him that he only has a certain amount of data left. Over the weekend he noticed that his data services wasnt working so he checked the data balance. The app said he has none left. When trying to buy more data with his airtime, he saw that his airtime was finished! He never got another message from vodacom to let him know his bundle has now been depleted. So then his airtime was used for data. Overall, when contacting vodacom with problems or upgrades, its always a mission. I just want to upgrade and I want the airtime used as data to be replaced. I think its fair.</p>