TM
TSHILIDZI M

1 reviews | Active since Jul 2016

09 Sept 2016, 12:10

bad service

<p>Vodacom I dnt understand you serious I bought airtime and i recharge my account after that I bought data bundles so that I can have access to the internet. To my surprise when I check my airtime was all finish but the data were still available. I dnt understand the problem I called call centre the told me dat my airtime was taken by internet session I was surprised how possible is dat bcz I have the data left .I thought dat De data must finish first before the airtime. Nd it was nt for the first time dats why today I make sure dat wen I left with 5mb I must switch off my data to see .Vodacom am I not loyal enough to u?am using dis number for 8years now without changing it recharging every month ,but ur not loyal to me u ***** my airtime .it's like the system u programme it dat if a person left with small data u must also took the airtime.even the call centre cut me off while I'm still waiting for response of what happened I hold my phone until it cut me off.vodacom im tired of this thing complaining always </p>

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Replies (1)
Vodacom
Vodacom's reply09 Sept 2016, 12:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team