Bad service

<p>I have been a loyal customer of this network since 2001, I am very dissapointed and upset with the level of service I received over the past few days. It feels like being an ANC member and not getting service delivery but still voting for the party. In April I upgraded my cellphone contract and received a new iPhone 6s. I never opened the box as the phone that I was using was still in good condition. 4 weeks ago when I opened the box and switched on the phone ,it would not start. I took the phone to the iStore and they told me to send it back to the shop where I purchased it. I called Vodacom on the 29th August and I was told that they will pick up the phone and deliver a new device within 3 working days. 3 days later no phone was delivered, and there was no communication as to what the delay is. I followed up with them on the 5th September, I was taken from one call center agent to the next and there was still no resolution. The team leader at the upgrade department promised to call me the next day before midday and he never did. I followed up again on Tuesday the 6th and I was transferred to different agents which were not helpful. I called again yesterday and a guy by the name of Abdul in Cape Town referred me to his team leader whom I was on the phone with for about 45 minutes and even after that time wasted there was no resolution. He promised me that he will ask the back office to call me and they still havent called me. Today is the 11th day and still no phone and Im paying for someting that is not working? Next step will be for me to cancel this contract and take Vodacom to the NCC. I am sick and tired of such ****py service.</p>