BAD SERVICE

<p>i've been on contract with VODACOM since january 2016, every month they debit their money from my bank account but suprisingly this month they decided to debit and block me from accessing the internet, i gave them a call and they advised me to do a sim swap of which i did but till today the sim is still not active. what kind of a sim swap takes 7 days? when i call its either they tell me that the sim swap is stuck on the system or it will take 24 working hours to go through.</p>