1 reviews | Active since May 2013
Bad service
<p>had a 500mb data package with a tab and had no problem, i decided to upgrade then got told that the new tab i wanted had no data package, so fine i picked a uflexi airtime package, after upgrading (which btw, took about 2 weeks and numerous calls due to problems for delivery), just to find out over 900mb of data i had got taken away from me, and the 250mb data they told me that would be included in the package i did not get, after going through twists and turns in the call center (which is absolutely horrible to try get through to, with endless amount of times of being transferred or cut off, not bad service from agents) just to get told my package does not include any data, which i got **** to and told it included 250mb, lost almost 1gig of data that carried over and got told i forfeited it, which i paid for already and rolled over, and now im stuck on an airtime package i learnt i cannot even buy data with inclusive airtime with. im now stuck on a package with airtime ill never use, data that is gone, and a tablet with no data package which is the whole point i got a tablet is for data, absolute bad service. at this point i wish i never even upgraded with this horrible service i have recieved. will never advise going with vodacom!</p>
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Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
