Bad service

<p>I upgraded with Vodacom and I received a new phone. Since then till today I have not been able to get assistance with the new phone. It shows private when calling others. It's stressing because no one is taking private calls now a days. I keep on phoning them daily however there's no assistance instead they keep on saying they've escalated the query to backoffice which since then has not contacted me for assistance. Iv travelled 700km to Vodacom Bloemfontein still they failed to assist me.</p>