bad service

<p> </p> <p>To whom it may concern:</p> <p> </p> <p>My personal experience with voda shop liberty midlands mall Pietermaritzburg has been extremely bad and the service which they provide is unacceptable, I have taken a contract with them from the 8 august 2016 the phone i have taken was a sony xa, the phone was only 3 days old an I had to send it for repairs, due to battery life has been draining out withen 4hours, the phone was then booked in on the 12th august 2016 as an OBF due to it being less then 7 days, i had to keep on following up with the managers of the store, that was the only time they give me an answer the phone was rejected as an OBF due to out dated software and the phone will be in the shop tomorrow,the same response from the managers for 2weeks, on the 24th august 2016 i have recieved the phone and seems like the phone was actually worse of than i have sent it in..it was freezing and the battery was continue to drain even on stamina mode and kept rebooting on stand by. I have returned the phone on the 25th and the sales assistant at the store says that i had to take it across to customer care for a mew update. The guy at customer care did the software update but found that the phone is still faulty and battery kept draining..i have booked in the phone in again at the vodashop on the 25th of august and after a week of following up myself.emails and phone calls i still have no response from the managers on duty.this is the second installment that i have made but i only had the phone for less than 5 days of use or in my possession.i am not willing to accept a repaired phone for 24 months when i did not even use the phone for a full month..this is really a horrifying experience with such a big network provider. I really appreciate any help which i can get as this is a frustrating and prolonged experience that could have easily been resolved with competent manager.</p>