Bad Service

<p>I phoned in on 23 August 2016 to cancel my contract, I was told that it will be cancelled on 31 August2016. I just need to switch my phone off on the 31 August and then back on the 1 September 2016 and my phone will be on prepaid and I can recharge my number. On 31 August 2016 i switch my phone off and when I switch it on 1 September 2016 the phone was not working and saying no service. I called the cancellation department again on ********** and after 2 hours off the phone being dropped in my ear and i'm being put through to about 5 different people they gave me another ref no. saying that by 13:00 my problem will be fixed. I tried 13:00 but still no working number. I phoned again and after half an hour, I got hold of a lady after being put through to several people explaining that the person that was suppose to do the cancellation failed in doing so and that it will only be fixed by the end of today. So it means i will be without a phone for 2 days. This is very unprofessional and very bad service after being a loyal customer for so many years.</p>