Bad Service
<p>Vodacom exceeded my limit on the account from R100 to R590, I then bought an extra 2GB of dat on the 5GB they normally give, of which I normally used 2GB before they offer the 5GB. The confirmed that the additional 2GB is activated and they have increased ed my call limit to R620 and not to R600 as I requested. 3 hours later the account is Locked again. When I call them, they then say I have exceeded limit to a tune of R790 hence my account is locked again. When I asked the guy about the 2GB of data he said I have used 430MB of it and I'm left with 1.5GB. Now how come is my account locked based on the data used about my limit? As I have unlimited talk minutes? Ref numbers: As-1U2E-XQJXH and S3-G3B36-6IE1T</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
My line is still blocked as it is.
On during my first 2 year term on a contract with vodacom I only needed
2GB of data. The moment I renewed the contract last September Vodacom guys told me to upgrade to a limitless talk time with 5GB package. Over night while no change of behaviour on my part I need 5G of data, which by now turns not to be enough. Why is it that conveniently when my data limit is reached , vodacom only inform when there is on 30%, or 10%, or 0% left of my call limit? It would be nice if you could update the account real time (thats if yovodacomu are as world class as claim to be) and inform me at 50%, and 30%, and 10%, and 0% left on the call limit.
Why is that whenever I ask for a temporary increase on the R100 call limit, the next month the R100 does not kick in and vodacom conviently continues billing me way beyond the limit? You know your answer to this one, no we will only stop billing when your active online session finished. Who does this arrangement benefit?
I didnt ask or signed for this arrangement.
Why is that always when I increase the limit my cellphone line gets opened immediately but the data purchased does not kick in immediately. as a result I continue using the my call limit (R100 to whatever amount I have temporarily increased it too) and beyond, only for you reblock my line. Between yesterday and today my
line was blocked and reopened 4 time because of this, while the charges are directly billed to my account vodacom smiles all the way to the bank?
Why is that you made me an worth R1999 (Limit less talk time and 5GB data) per month but you bill me R2200 even when I had not reached my limit no has I made any international calls/sms or MMS?
This leave me no option but to refers the matter to the National Consumer Commission, as the asnwer from vodacom is unsatisfactory
My line is still blocked as it is.
On during my first 2 year term on a contract with vodacom I only needed
2GB of data. The moment I renewed the contract last September Vodacom guys told me to upgrade to a limitless talk time with 5GB package. Over night while no change of behaviour on my part I need 5G of data, which by now turns not to be enough. Why is it that conveniently when my data limit is reached , vodacom only inform when there is on 30%, or 10%, or 0% left of my call limit? It would be nice if you could update the account real time (thats if yovodacomu are as world class as claim to be) and inform me at 50%, and 30%, and 10%, and 0% left on the call limit.
Why is that whenever I ask for a temporary increase on the R100 call limit, the next month the R100 does not kick in and vodacom conviently continues billing me way beyond the limit? You know your answer to this one, no we will only stop billing when your active online session finished. Who does this arrangement benefit?
I didnt ask or signed for this arrangement.
Why is that always when I increase the limit my cellphone line gets opened immediately but the data purchased does not kick in immediately. as a result I continue using the my call limit (R100 to whatever amount I have temporarily increased it too) and beyond, only for you reblock my line. Between yesterday and today my
line was blocked and reopened 4 time because of this, while the charges are directly billed to my account vodacom smiles all the way to the bank?
Why is that you made me an worth R1999 (Limit less talk time and 5GB data) per month but you bill me R2200 even when I had not reached my limit no has I made any international calls/sms or MMS?
This leave me no option but to refers the matter to the National Consumer Commission, as the asnwer from vodacom is unsatisfactory