BAD SERVICE

<p>I have a contract with Vodacom and on 9/8/2016 I noted that my data was almost finished. Accordingly, I bought data via the 111-number on my cell. I received an sms and e-mail confirming my 1GB purchase.</p> <p>When the data was not loaded, I contacted the Consumer Helpline (082 111) to follow up. I was told that they would have to send a query to the “Services Department” which was done – reference number: 1- ********** 6186. Every time I called I informed the person I was speaking to that I use the data on my phone for work etc and that I am about to run out. I also advised that I am not willing to pay exorbitant data fees due to the fact that my data was not received. On 11/08/2016 (after numerous telephone calls to the help line) I was advised that my query has been escalated for urgent attention. I even visited the Vodacom shop at Mall@Reds in an effort to get this resolved. Mr Brandon Menezes was kind enough to forward an e-mail on my behalf querying my request. I have also sent a complaint via the website (references: 00TE-E3P2 and 00TE-E3H) and merely get an e-mail back advising that they are attending to my request. Further calls were made on 13, 15, 16 and 17 August 2016 to the 111 number. I am sure that these calls are recorded as advised. On a few occasions I was asked to hold, only for another consultant to pick up the phone and me having to go through security questions and explanations again. I was originally told that the query can take between 24 to 48 hrs to be resolved. This week I was informed that it can take up to 7 days(??). So in the meantime I must incur ridiculous data costs?</p> <p>Why is it taking so long for this to be sorted out. When do I get the data I purchased more than a week ago. Am I going to be reimbursed for the data used while I was waiting for my purchase. Friends and family have even tried to buy data for me via their own cell phones and this has also not been received.</p> <p>I have had my number for a very long time, but the service in the last week has been totally unacceptable. I do not have the best cell phone or most expensive contract, but I have NEVER been late with payments to Vodacom. Why am I not getting the service I pay for?? What is Vodacom going to do to fix this dilemma??</p>