1 reviews | Active since Jul 2012

16 Aug 2016, 08:08

bad service

<p>A very nice lady Yolamde, assisted me yesterday in Shelly Beach Vodashop. She sold me a 2 year contract for a databundle. She requested exactly what my need is and then suggested this package. After the 24 hours of waiting period I started up the procedure. It did not work. Changes had to be made to servers that I had no idea how to do it. I phoned the store 3 times. They have NO receptionist and absolutely ignore calls. At last a Indian lady answered and long story short...they have their money, they done the deal...from here it is my problem to get this router connected..change whatever the error message inform me and tata we are nit the least interested in YOU. CALL CUSTOMER CARE...T H I S IS UNACCEPTABLE!... Yolande the lady that helped me know how sick I am, I got our of bed to drive to the store and get the deal done. I SHOULD HAVE BEEN INFORMED ON HOW TO CONNECT. It just shows the old old story...its not about service its about money money money...the really artogant unfriendly Indian lady gets a pay check and dont give a **** for us, the clients who PUTS HER BREAD ON THE TABLE! I will return this router and cancel my cellphone as well as this data package because vidascom after sale service SUCKS!!</p>

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Replies (1)
Vodacom
Vodacom's reply16 Aug 2016, 09:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

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Vodacom Consumer Website Team