1 reviews | Active since Aug 2016
Bad service
<p>Vodacom did not have the phones in stock on their advetised deals two months in a row. The one phone they said was discontinued, but the advertised it on another deal the next month. I gave notice to end my contract as I could see they were not giving me accurate information so I wanted more options. Before my contract cancelld i found a phone a wanted which another branch ordered for me. My contract cancelled while i was waiting for the phone and went over to prepaid. When my phone came they informed me they could not give me a contract as my number had to stay on prepaid for 6 months. I was never informed about this. My email adress (vodamail) also disappeard. Numerous cs by their callcentre agents could not recover it. I can go to any other cellphone company to port my number and gve me a contract, but Vodacom with whom I have three current contracts can not do this. Appaently a businees rule. Bye Bye Vodacom. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
