WT
Werner T

1 reviews | Active since Aug 2016

13 Aug 2016, 13:52

Bad service

<p>Vodacom did not have the phones in stock on their advetised deals two months in a row. The one phone they said was discontinued, but the advertised it on another deal the next month. I gave notice to end my contract as I could see they were not giving me accurate information so I wanted more options. Before my contract cancelld i found a phone a wanted which another branch ordered for me. My contract cancelled while i was waiting for the phone and went over to prepaid. When my phone came they informed me they could not give me a contract as my number had to stay on prepaid for 6 months. I was never informed about this. My email adress (vodamail) also disappeard. Numerous cs by their callcentre agents could not recover it. I can go to any other cellphone company to port my number and gve me a contract, but Vodacom with whom I have three current contracts can not do this. Appaently a businees rule. Bye Bye Vodacom. </p>

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Replies (1)
Vodacom
Vodacom's reply14 Aug 2016, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team