Bad Service

<p>Im extremely annoyed with Vodacom , I have a device which was previously on contract with vodacom which has been ****** and I need to blacklist the device and obtain an ITC number for my insurance . Vodacom cannot assist due to an upgrade in process which remains another matter since the delay is on their end due to the upgrade device being out of stock.</p> <p>I have been taking up all my time to follow up on the ITC number and when the upgrade will be finalised . It makes no sense that I cannot blacklist a device due to and ugrade, they cannot cancel the ugrade , they cannot overide the system, they just cannot help because of their system , I have spoken to Managers and Supervisors who promise to get back to me but to no avail Im the one calling every time to a call centre where you have to repeat your story over and over again and on most ocasions they cannot even assist as the system goes offline line this has been a very frustrating experience and Im extremely dissapointed with Vodacom service level.</p> <p> </p> <p>Im on the phone again waiting to speak to a Manager as my insurance has requested that Vodacom provide me with a letter stating the reasons they are unable to provide me with and ITC number as this is comprimising my insurance claim.</p> <p> </p> <p> </p>