DH
Dietrich Hövener

1 reviews | Active since Jul 2016

28 Jul 2016, 18:30

Bad Service

<p>Recently moved to Vodacom after all the promises. Since moving I've have had no signal twice in areas where MTN was working. </p> <p>And to top it off my account has been suspended for no apparent reason. I have a Smart S My choice contract which means that when my monthly allocation of minutes and data expires I simply top up. Why suspend my contract? </p> <p> </p> <p>So I contact Vodacom and the lady says she can't help because my number is on some new system. So she puts my through to another line, and surprise surprise... There's no answer and the call dies. My work requires that I travel, What if I was stuck and this happens.</p> <p> </p> <p>Vodacom. Not meeting the hype. Best coverage, only in covered areas. </p>

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Replies (2)
DH
Dietrich Hövener's update28 Jul 2016, 18:54
Reviewer Update

They softlocked my phone. I had airtime, data, minutes and SMS on my phone and they softlocked... What's up with that. Ridiculous.

Vodacom
Vodacom's reply29 Jul 2016, 05:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team