Bad service

<p>On the 25th July, Vodacom decided to suspend my services without any phone call to inform me of this and as to why they would be doing this. My line was suspended before 12pm. Yes my salary date is the 25th of the month but I do not work for a corporate company where my salary will be available immediately on said day. I work for a very small company where my boss pays our salaries anytime during the day. So my salary avaialbality is dependent on what time this is done. So how can I make a payment early in the morning if I have not yet been paid. I was only able to do the payment about 6pm. Since payment has been made, I have been struggling endlessly with Vodacom to have my services re-instated. I have phoned them, I have contacted them via the chat messenger on the Vodacom app as well as emailed them the proof of payment, I was even forced to do a call back last night which I am still waiting for someone to contact me. The level of service that I have been receiving from Vodacom is shocking. No one is willing to help you but they are quick to take your money. I do not receive any invoices via email or sms. The Vodacom app is either not working most of the time or the info is incorrect. To top it off I have been having endless problems with the signal last month or so and I know for a fact I am not the only Vodacom client that has been experiencing these problems. I want to know is since when do they suspend your services without any efforts of contacting you telephonically. Customers have the right to refuse any payment until an invoice is received. I still don't even know why my services were suspended in the first place as I make an EFT payment the moment my salary is available. Some months payments get made before the 25th even but that doesn't absolutely nothing. I have been Vodacom customer for 16 years and I have had my contract for about 8 years. I have always been a huge supporter and believer in Vodacom but after this and the service I have seen my customers receive from Vodacom is shocking. I dealt a lot with the networks so I know what can and cannot be done. If there was a problem with my account, I expect a phone call from Vodacom directly to inform me of such problems but to date that has to not happened, whereas in the past few years I always received a phone call if need be. It shows you who is willing to do their job and assist the customers like they are being paid to do. In an attempt to get my line re-instated I spoke to someone in customer services and I got told sorry I cannot help you it is not my department. I do not care if it is not your department, the matter remains that you try and help. Log it with the correct department, transfer the call, do whatever you need to do to assist the customer. Like most people I do not like dealing with customer services but when it came to Vodacom I did not mind as they were friendly and efficient but now that seems to be non-existant. Previously when my line got suspended it would be re-isntated immediately and withing about an hour I would have full use of my line. But I have been struggling for more than 24hrs and with payment and my line is still down. What is the point of having all these "my services" features when you cannot use them as they do not work. This line needs to be up and running ASAP.</p>