mB
musa B

1 reviews | Active since Jul 2016

26 Jul 2016, 08:19

bad service

<p>morning am hihghly disappointed with vodacom ,i called on the 23 month to cancle my contract that was on April but still even today vodacom is still debitting my account and when contacting vodacom call center am being transfered back and fort and an agent named Mpho dropped my phone while speaking to him...sent emails to retention and sithembele but still no joy.</p> <p>my account is still being debited ,that means our 24 month contract isnt over.talked to billing department and billing tells me i should go back to cancaltion.i want issue resolved becuase it been 2 months now </p>

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Replies (1)
Vodacom
Vodacom's reply26 Jul 2016, 08:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team