BAD Service!!!!

<p>On the 6th of July I proceeded to cancel my contract with Vodacom. I asked for a Premature Cancellation Quotation, paid the amount, sent all documents to the Retentions department and got a refernce number EC-044M-3LJTK5</p> <p> </p> <p>It is now the 15th of July and I received my statement from them. Apparantly I am in credit and I called Customer Care to ask why. I made sure with the Cancellations department that my contract has been cancelled. They confirmed that my number has been changed to aprepaid and that that contract no longer exists, I asked about the credit and they said Accounts must have not updated the system and they transfered me. I asked Accounts the same questions and they could not tell me if my contract has been cancelled and thanked me for my early payment. I asked them what they meant and they said I have made an upfront payment towards my bill. I told them no and that it was for a cancellation of my contract. They told me they knew nothing about it and then blamed Cancellations for not updating the system and transfered me back to them. I DO NOT WANT MY PAYMENT TO GO TOWARDS MY BILL!! IT WAS MEANT TO CANCEL MY CONTRACT!! I hung up after being transfered back and forth!!I am disaapointed with Vodacom, I have been a loyal customer for 5 years and this is how you treat me. I am thinking of cancelling my other contract now as well but we'll all know what an uphill batlle that would be!! Please sort this out</p>