Bad service

<p><span style="color: #555555; background-color: #ffffff;">We have a contract with vodacom. After the expire date we called in to cancel the contract and convert to prepaid sim. The agent that assist us asked if we want to take a contract with the same bundles and airtime for just R80pm, we took the contract as he was going on about the contract, then a few days after we received the invoice for the new contract and the monthly fee was actually R115pm not R80 as he said, we told him we want to cancel everything as it was in time to reverse the new contract, its been a month now and nothing has been done about the reversal. We made payment of R151 already and today they said we must make another R118 payment. Each time we call the agents puts us to other agents as no one can help us, why are they there if they cant do their work and help? The amount is never the same, first it was R1 that was due, then R150 now R117. If we dont pay then they are quick to phone and ask when we are making payments but terrible service from them. We want this sorted out as I will take this matter to the newspaper if they dont fix their mistake</span></p>