1 reviews | Active since Jul 2016

12 Jul 2016, 04:53

bad service

<p>Where can you find good customer service at vodacom. My first bad experience was with deVille centres branch.</p> <p>Poor communication and no feedback. After a week waiting for my two sony m5 phones and a vodafone tablet for a extra R58 I decided to phone the branch again and was told that the phones is discontinued. A whole week of problems from no white m5 phones to no phones at all. I was then told that i can get a iiphone for more then the special that I sighned for. Nobody on vodacom customer care can help me. Cape gates branch was able to help me with 1 phone after a dealer swap and finding out that the application that deville centre put through was just for one line. again wasting my time. everybody at that branch was more worried about their lunch time than helping the client. Thinking that everything was sorted to hear that they have to reapply for 2 lines. was there for 3hours or more. 48 HOURS LATER. NO FEEDBACK. Sunday the lady at that shop looked irritaded ( spelling ) with me. She then told me that my deal must be cancelled and start everything from scratch. I asked her how long that will take and her reply was 1 day. After phoning twice already on 11 july 2016. THANKS FOR NO REPLY AGAIN. Who can help me. I am a good client never problems with payments. ??????????????????????????????????????????????????????????</p>

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Replies (2)
Vodacom
Vodacom's reply12 Jul 2016, 05:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update13 Jul 2016, 05:44
Reviewer Update

Thank you for the response. did not help me at all. costumer care 082111 service is even worse. Still waiting for the one person to phone me back. Did not know 5 minutes take so long. Were disconnected Three times. THEY COULD NOT FIND ME ON YOUR SYSTEM?????? The new one and old with my id. Have to phone legal today for something. The most terrible experience ever.