Bad service

<p>Terrible Service</p> <p>Vodacom did not cancell my contracts as requested and paid for.</p> <p><br />Did not receive the airtime and data.</p> <p>Vodacom Cancelled my debit order without notifying me and hold me responsible for the airtime and data I did not receive,</p> <p>Nomfusi from collections contacted me with very bad attitude.</p> <p>According to her I need to pay R3113.92, which I dont mind to pay but then I need the airtime and data to be loaded to my numbers. </p> <p>I was not aware that my account is in arrears because the installment is only supposed to be R309.00 and they never deducted it from my account.</p> <p>As discussed I cancelled 2 contracts and my number is no longer in use. They have my work telephone number but only phoned today.</p> <p>I told Nomfusi over the phone I am going to report her bad attitude, and she rep**** if I do so she will then hand me over to Vodacom's Lawyers. How can she say that. Just because I am not happy with her customer service and want to report her she threatens to hand me over. Not because I am in arreas. Beacuse I want to report her. That is victomization!</p> <p>Please listen to the call. I am sure this call will be recorded. I told her I won't report her, but then again, I cannot stand her pathetic customer service and decided to report it.</p> <p>I went to the Canal Walk branch for assistance after Nomfusi's call, but they simply told me they cannot assist because when they phone the Vodacom Helpline they get cut off.</p> <p>Bad service!</p>