EP
Ethel P

1 reviews | Active since Jun 2016

28 Jun 2016, 10:34

Bad service

<p>I have the worst experience with Vodacom, they debit my account for R5048.00 I wrote to the CEO ( Shameel Joosub) no response, I called his office and two stupid ladies answers the call and are loss they don't even know the number of the account department on my second call I get a Lyle that claims he is a senior manager and will sort this out, but will send me and e-mail to confirm that this query is been sorted out...Still waiting for the e-mail, send a second e-mail to the CEO no reply on my first mail to him. don't think that I will get any reply, so sorry to say that we have a service provider like Vodacom, that only knows how to take your money from your account but do not deliver any service </p>

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Replies (1)
Vodacom
Vodacom's reply28 Jun 2016, 11:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team