Bad service

<p>I have phoned the customer care line about 2 moths ago to see if I qualify for a pre-mature upgrade, the lady had an excuse that they are busy changing software and that she can't check. I left it for a month then phoned again where i was told that vodacom does do premature upgrades and that I do qualify for that but I must phone the upgrade department. I then phoned the upgrade department where I was immediately told that they cannot do the premature upgrade telephonically and that I would need to go into a vodacom shop to do this. </p> <p> </p> <p>The next day I took my lunch hour to go to a vodacom shop and again they had an excuse that their system was offline and that I cannot do premature upgrades anymore. How on earth can no-one in the company know exactly what is going on??? some say I do qualify and some say that vodacom dont do it anymore, it is 2 months earlier that I want to upgrade???</p> <p> </p> <p>Pathetic!! I have 3 contracts with vodacom for over 5 years I have been a loyal customer but this is the service I get!!</p>