Bad service

<p>Hi,</p> <p> </p> <p>On Wednesday the 08/ 06/2016 10:47 in the morning I contacted 111 Call Centre to find out of about my next upgrade. And the lady that was assisting me, advised that that there’s an active airtime transfer for R220 since 2014 util to date.</p> <p> </p> <p>Firstly, I need to know the following;</p> <p> </p> <p>· Who requested that air time transfer?</p> <p>· Who active activated that it (Staff member)?</p> <p>· To which number was it transferred to?</p> <p>· Why the lady didn’t deactivate it as I’ve requested it?</p> <p>· Please listen to the calls and come back to me.</p> <p> </p> <p>Secondly, Today 14/06/2016 @14:56, I ‘ve contacted the Call Centre again to find out if the air time transfer was deactivated, but Ntombi, who was less interested to talk to me and she confirmed that, its still activated. But Ntombi put me on hold for about 10 minutes.</p> <p> </p> <p>Again, I want to know why did she put me on hold and not coming back to me?</p> <p> </p> <p>Thirdly, I spoke to Simphiwe Manana at 14/06/2016 @ 15:09 who was interested to assist me, and I must agree that she gave me best service. She gave me Service Req No: S3-GYI2I-IGEIK and A2-1QNQ-V4210Q.</p> <p> </p> <p>When I call the call centre apparently they actuvate the service again.</p> <p> </p> <p>Lastly, I need Vodacom to address this matter urgently, because I want to take this matter further.</p> <p> </p> <p>Regards,</p> <p> </p> <p>John Matsoa</p> <p>Cell No: ********** 133</p> <p> </p>