bad service

<p>At V&A waterfront we took out or added a contract to the other one and its the same as the first phone we took uchoose flexi R200 for R199.00 plus R8 for idenity calling and when the debit order went off on my husband's phone he notice that there amount was to much, i started calling in and asking question the stories started and i was told that they will put in a request for the matter to be investigated up till now we have not heard from vodacom it took two more phone calls for the only to tell us what we did not agree ,to why is it that there is not a team to work on the cases the verry moment the customer calls </p>