Bad service

<p>On Monday 23rd May 2016 Vodacom took my R31.00 airtime without me consuming it for any use. <br /><br />This is not the first time that Vodacom is doing this. Whenever I have a positive airtime balance for more than a week, they automatically take my airtime.<br /><br />When I call into the call centre, they say it is for Internet usage.I use a Blackberry which uses BIS. I am aware that all sites are covered by BIS, thus I do not access such sites from my mobile device. <br /><br />Now what is confusing is that if I have a R0.00 airtime balance I can use the Internet without limits and if I have a airtime, Vodacom takes my airtime and says that it is for internet usage. <br /><br />I am getting fedup of this story and demand that my airtime is reimbursed. <br /><br />I called the customer care on 24th May 2016 and spoke to Thozani. According to her the airtime was consumed by Vodacom Live. Which I have no idea what that is or make use of. She blocked that according to her. <br /><br />I said that this is not acceptable and that I want my airtime back. She refused and I requested that she direct my complaint to back office. She was hestitant thereof and had a bad attitude. When I requested a reference for the query that I should juse her name because she must put it through. <br /><br />I told her that I would hold and wait for herto put the request through for a reference number. She placed me on hold and the line was cut.<br /><br />Up until today, she has not called me back, nor has anyone from back office. <br /><br />The service from Vodacom is for sure going down. <br /><br />I await your rapid response to this complaint. </p>