JL
Jenene L

1 reviews | Active since Jan 2014

24 May 2016, 16:52

Bad Service

<p>I logged a dispute with vodacaom regarding my invoice, there was an amount that i feel i shouldnt be paying for> Vodacom recently had issues with their network and as a result i couldnt check my balances nor could the call centre guys assist me regarding my balances. I called numerous times trying logg a quiry regarding this but to no avail. i spoke to one of the consultants regarding my bill and mentioned that i will only pay what is due as i cant be held responsible for an error that occured on their side. My line has been disconected ever since i havent been using my phoen for two days cant recieve call nor make calls or use sms's. i am self employed and cant afford this i cant even call the call centre. logged a complaint on their website an nobody called me ever since. can i get my line reinstated please!!!! </p>

0
Replies (1)
Vodacom
Vodacom's reply25 May 2016, 07:05
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team