1 reviews | Active since May 2016

24 May 2016, 14:58

Bad Service.

<p>I opened a cellphone contract with vodacom late 2013 which was R259.00 per month for a Blackberry 9790 cellphone. Which expired in May 2015,then i started to receive sms informing me that i am due for an upgrade which i gladly appp**** it online but the consultant whom was assisting me recovered that my account was flaked whatsoever. Then advise me to speak with Vodacom legal department the fpllpwing day which i did and i was told there no such a thing. After that i tried several times online and eventually went to Rustenburg Waterfall Vodacom branch whereby they experience the same problem. Since then from 2015 June been calling vodacom to cancel the R200.00 airtime they load in my phone and deduct in my account, until now i have been send pillar to post.</p> <p> </p> <p>Hope you find the above in order.</p> <p> </p> <p>Regards </p> <p>Gillian Tshose</p>

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Replies (1)
Vodacom
Vodacom's reply25 May 2016, 07:00
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team