VS
Vaneshree S

1 reviews | Active since Jun 2012

20 May 2016, 13:29

Bad Service

<p>i contacted Vodacom on the 17th May 2016 and logged a query today being the 20th and still no Feedback. My initial query was done on the 14th May but the lady by the name of Mbali didnt log the query. i on the 19th of May to follow up on the query reference I-*** they have not even started with investigation and it is more than 48hours.</p> <p>I spoke to a manager by the name of Patric Dlamini on the 17th of May to trace the lady of Mbali who wasted 45mins of my time and he himself never got back to me. So from managers to staff no customer service. My contract is up for renew and i wonder if its worth renewing or cancelling this contract with this disgusting service.</p>

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Replies (1)
Vodacom
Vodacom's reply21 May 2016, 06:20
Official

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards

Consumer Website Team