Bad service

<p>I'm having a horrible Experian’s with Vodacom centurion.</p> <p> </p> <p>I upgraded the 1ste of Mei 2016 (Sunday). I gave my phone in for out of box failed on the 4 Mei 2016 and thy said that it will take 7 working days to sort out. Monday the 9th Mei 2016 the service department phoned me and said thy never received my phone, it is not listed. I found out that Vodacom never opened a job cared for my phone.</p> <p> </p> <p>Vodacom phone me on 11th May 2016, telling me that my phone is only going in the 12th May 2016 and that I will have it back the 13th May 2016 on the latest.</p> <p> </p> <p>I phoned theme on the 13th May 2016, thy told me that the service department still has to look at the phone. </p> <p>Thy phoned me the next day saying that I can get a new phone. They don’t have stock of the phone I took and they don’t know when thy will receive stock again, so I should go into the store to get a new phone.</p> <p> </p> <p>When I got there thy first told me that if I get a phone that is more expensive than the phone I took that I need to pay the deferens, which is fine. I realised that the other phone options for me to take cost less than my phone, so I asked what happens when I take a phone which cost less, thy said that I will still be paying the same amount for a phone that cost +- R2000 less. Then thy said I can go home and thy will let me know when they get stock of my previous phone.</p> <p> </p> <p>After numerous times driving to Vodacom wasting my time and money I’m still sitting without a phone.</p>