BAD SERVICE

<p>I received a router which I don't want and have a lot of trouble to send it back. I keep on phoning Vodacom , who was suppose to arrange with RAM to collect the parcel - which I never opened as I didn't want the router. I phoned Vodacom immediately after I received the router (Monday 9 May 2016)and they told me that they will instruct RAM to collect the parcel and that I have to phone Vodacom within 3 working days again to follow up. I phoned on Friday (13 May 2016)again as well as this morning (16 May 2016) and no instructions were given to RAM yet? In the mean time Vodacom told me that I have to pay a pro rata rate of R80+ for the router???</p>