Bad Service

Item: Vodacom
Rating: 1
Author: Ann B

I cancelled my 1GB on my account 3 times in April 2016 and it was still loaded on 1 May 2016. On 2 May 2016 I phoned Vodacom and got a fault reference for it to investigated. It's 11 May 2016 and still waiting for Vodacom to get back to me. This is BAD service!!!!!!!! I WILL NOT PAY THE R149 THAT IS LOADED ON MY ACCOUNT. THE DEBIT ORDER WILL BE CANCELLED IF I DON'T GET A REPLY.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

11 May 2016, 07:02

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team

Vodacom's reply11 May 2016, 07:02

Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team

Ann B's updateReviewer Update

12 May 2016, 04:46

And still waiting for Vodacom to contact me. This needs to be sorted out before the end of the week.

Ann B's update12 May 2016, 04:46

Reviewer Update

And still waiting for Vodacom to contact me. This needs to be sorted out before the end of the week.

Ann B's updateReviewer Update

31 May 2016, 11:43

Been 19 DAYS and still waiting for VODACOM to contact me. This is the WORST service!!!!!!!!!!!!

Ann B's update31 May 2016, 11:43

Reviewer Update

Been 19 DAYS and still waiting for VODACOM to contact me. This is the WORST service!!!!!!!!!!!!