Bad service
<p>I bought a wifi package from them in December firstly the package what I wanted and that they advertise was not avalible. They sold me package and said it is the same one. Vodacom tested the signal and install a booster but my proble still presist, when back to them and they said they going to sent the roeter in for testing after that they sent me a new one and I still have the same problem . I pay now for a service I cannot use????? Is it not in my right according the act to cancel this contract after 5 months of paying for a service I cannot use?</p>
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Replies (8)0
Replies (8)'s updateReviewer Update
12 May 2016, 14:48Nooooooooooooooooooooooooooooo reply
's update12 May 2016, 14:48
Reviewer Update
Nooooooooooooooooooooooooooooo reply
's updateReviewer Update
13 May 2016, 11:30This is why they have so many complains nobody care
's update13 May 2016, 11:30
Reviewer Update
This is why they have so many complains nobody care
's updateReviewer Update
13 May 2016, 11:30This is why they have so many complains nobody care
's update13 May 2016, 11:30
Reviewer Update
This is why they have so many complains nobody care
Vodacom's replyOfficial
13 May 2016, 12:45Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to help with your query.
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 May 2016, 12:45
Official
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to help with your query.
Regards,
Vodacom Consumer Website Team
's updateReviewer Update
17 May 2016, 10:20It is today the 17th and the post was on the 13th and still nobody contacted me, like I said before BAD SERVICE NOBODY AT VODACOM CARE ABOUT THERE CUSTOMERS. I try to phone on Friday nobody could help me!!!!!!! Here are the ref they gave me and said somebody will call me in 48 hours ?????????? Job number ***5 for the first router and yes they did sent a new one with the same problem. Then on Friday I receive this ref *** What now it is past there promise of 48 hours
's update17 May 2016, 10:20
Reviewer Update
It is today the 17th and the post was on the 13th and still nobody contacted me, like I said before BAD SERVICE NOBODY AT VODACOM CARE ABOUT THERE CUSTOMERS. I try to phone on Friday nobody could help me!!!!!!! Here are the ref they gave me and said somebody will call me in 48 hours ?????????? Job number ***5 for the first router and yes they did sent a new one with the same problem. Then on Friday I receive this ref *** What now it is past there promise of 48 hours
's updateReviewer Update
18 May 2016, 14:04Still nobody have contacted me since 13th?????????????????????????????
's update18 May 2016, 14:04
Reviewer Update
Still nobody have contacted me since 13th?????????????????????????????
's updateReviewer Update
19 May 2016, 08:59Just to show you the bad service: I phoned in yesterday to check how far they are with my complain that was submitted on the 13th of May and now it was the 18th of May the consultant notify me that the haven looked at it as yet. Now where are the 48 hour rule and as they comment earlier that a consultant will contact me. Case no ***. It seems to me that they do not worry about their customers even if customers read this
's update19 May 2016, 08:59
Reviewer Update
Just to show you the bad service: I phoned in yesterday to check how far they are with my complain that was submitted on the 13th of May and now it was the 18th of May the consultant notify me that the haven looked at it as yet. Now where are the 48 hour rule and as they comment earlier that a consultant will contact me. Case no ***. It seems to me that they do not worry about their customers even if customers read this
's updateReviewer Update
26 May 2016, 15:39It seems that Vodacom do not CARE what customers experience or the poor service we received, went to Die Beeld Hello Peter and on their face book page never mind the calls I made to the call center and ques what I still sit with the same problem??????????????????????????????????? Where else can I go to get helped?
's update26 May 2016, 15:39
Reviewer Update
It seems that Vodacom do not CARE what customers experience or the poor service we received, went to Die Beeld Hello Peter and on their face book page never mind the calls I made to the call center and ques what I still sit with the same problem??????????????????????????????????? Where else can I go to get helped?